Refund policy

Return & Refund Policy – Nuskha-e-Sehat

1. Eligibility for Returns

  • Hamare products sealed & unused condition me return kiye ja sakte hain within 7 days of delivery.

  • Product ka seal broken, opened, ya used hua to return accept nahi hoga (hygiene & safety reasons).

  • Damaged ya wrong product receive hone ki case me hum full replacement provide karte hain.

2. Non-Returnable Items

  • Opened or used herbal supplements

  • Free gifts or promotional items

  • Products purchased during clearance sale

3. Refund Process

  • Refund sirf eligible returns par applicable hai.

  • Refund original payment method me 5–7 business days me process hota hai after inspection.

  • Cash on Delivery orders ke liye, refund bank transfer ke through kiya jata hai.

4. Return Process

  1. Customer support team se WhatsApp ya email par contact karein.

  2. Order number, product photo, aur issue ka short description share karein.

  3. Return approval ke baad product hume courier ke through bhejein (address customer support provide karega).

5. Important Notes

  • Return shipping cost customer bear karega, except damaged/wrong product cases.

  • Damaged or defective items ka proof (photo/video) provide karna zaroori hai.

Customer Support
Email: nuskhaesehat.pk@gmail.com